Deliveries & Returns | Premium Welsh Foods & Drinks
 

Deliveries & Returns

DELIVERY INFORMATION


We currently only deliver to the UK Mainland.

We use the best value delivery service available at the time of purchase. We are constantly in contact with our providers to ensure you are receiving the very best value and service. 

For a limited period delivery is free on all orders over £35. ( Under Standard Delivery Terms)

Standard Delivery £5.00

Deliveries made Monday - Friday. Where possible all orders placed between Monday - Thursday will be delivered within 3 - 5 working days between 9am - 5.30pm.

Saturday Delivery £18.00 surcharge

If you order between Thursday and Friday, you have the option of Saturday delivery for an £18.00 surcharge.

RETURNS

Returns: Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 28 days of taking delivery.

Returns: Defective items

You have the right to return a faulty item within 28 days along with your proof of purchase.

Returns: Incorrect Items

If we have sent you an incorrect item, please notify customerservice@gourmetwales.co.uk within 28 days, and return the incorrect item to us, specifying the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible, or alternatively we will refund the cost of the item once it has been returned.

Returns: Costs

  • Please return any incorrect item to our  address, we will replace or refund you for the incorrect item upon receiving the returned goods.
  • Until your returned items have arrived with us, you are responsible for their safe keeping and for taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. 

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

 

Delivery (UK Mainland Only)

Standard delivery - £5.00

Saturday delivery surcharge - £18.00

FREE delivery on orders over £35.00

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